These terms govern your use of ticketable.events. By creating an account, publishing an event, or booking a ticket through the service, you agree to them. Please read them alongside our Privacy Policy.
1. About the service
ticketable.events provides software that lets event organisers publish events, sell or give away tickets, deliver tickets by email and digital wallet, and check attendees in at the door. In these terms, “we”, “us” and “ticketable.events” refer to the operator of the service, “organiser” means a person or team using the service to run events, and “attendee” means someone who books a ticket.
We provide the platform; we do not run the events. Each event, its listing, its pricing, and the relationship with attendees are the responsibility of the organiser.
2. Accounts
- You must provide accurate information and keep it up to date.
- You are responsible for activity under your account and for keeping your sign-in credentials secure.
- Accounts are for adults. You must have the authority to act for any organisation you register.
- Organiser accounts may have multiple team members with different roles (such as owner, admin or staff). The account owner is responsible for managing their team’s access.
3. What it costs
ticketable.events charges no platform fee, no per-ticket fee, and no subscription for using the service. The service may display advertising (including on the ticketing experience and on issued tickets) to support it.
Where an organiser sells paid tickets, card payments are processed by Stripe and Stripe’s own processing fees apply to those transactions, paid by the organiser under their agreement with Stripe. Any optional booking fee an organiser chooses to add is set by, and paid to, that organiser — not to us.
4. Payments and payouts
Paid ticketing uses Stripe Connect. The organiser connects their own Stripe account, and charges are made directly on that account so funds reach the organiser. We do not hold organiser funds and are not a party to the payment between an attendee and an organiser. Payments, payouts, refunds, chargebacks and tax handling are governed by the organiser’s agreement with Stripe and by the organiser’s own terms. Using paid ticketing also means you accept Stripe’s applicable terms.
5. Organiser responsibilities
- Run lawful events and provide accurate, non-misleading listings, pricing and dates.
- Comply with all laws that apply to your events and customers, including consumer-protection, refund, tax, licensing and data-protection laws.
- Be the point of contact for your attendees — handle cancellations, changes, refunds, transfers and entry conditions, and publish your own terms where needed.
- Act as the controller of your attendee data and handle it lawfully. Our role in processing that data is described in the Privacy Policy.
- Keep your Stripe account in good standing for paid events.
6. Attendee bookings
When you book a ticket, your contract for the event itself is with the organiser. Tickets are issued to you by email and may be added to a digital wallet. Tickets are personal to your booking — don’t share ticket codes, as each can be admitted only once. Questions about refunds, transfers, changes or entry should go to the event organiser in the first instance.
7. Acceptable use
You agree not to:
- Use the service for fraudulent, illegal, deceptive or harmful activity, or to sell prohibited goods.
- Infringe anyone’s intellectual-property, privacy or other rights.
- Attempt to gain unauthorised access to the service, other accounts, or its underlying systems.
- Probe, scan, overload, disrupt, scrape or reverse-engineer the service except as permitted by law.
- Upload malicious code, or content that is unlawful, abusive, or that you have no right to use.
We may suspend or remove events or accounts that breach these terms or that pose a risk to attendees or to the service.
8. Intellectual property
The service, its software and its branding belong to ticketable.events and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the service as intended. You keep ownership of the content you provide (such as your event details and branding) and grant us the permission needed to host and display it to run your events and operate the service.
9. Advertising
Because the service is free, it may include advertising — for example on the booking experience, the confirmation page, and issued tickets — which may promote ticketable.events itself or third parties. You agree we may include such advertising in connection with your events.
10. Availability and changes
We work to keep the service available and reliable, but we provide it on an “as is” and “as available” basis without warranties of any kind. We may add, change, suspend or withdraw features, and we may carry out maintenance that temporarily affects availability.
11. Limitation of liability
To the fullest extent permitted by law, ticketable.events is not liable for the events themselves, for an organiser’s acts or omissions, or for indirect or consequential loss, loss of profits, revenue, data or goodwill. Nothing in these terms limits any liability that cannot be limited by law. The service is a ticketing tool and is not a party to the contract between organisers and attendees for the underlying event.
12. Indemnity
If you are an organiser, you agree to indemnify ticketable.events against claims, losses and costs arising from your events, your content, your handling of attendee data, or your breach of these terms or of any law.
13. Termination
You may stop using the service at any time and can delete your organisation from the dashboard, which removes your data as described in the Privacy Policy. We may suspend or terminate access if you breach these terms or to protect attendees or the service. Provisions that by their nature should survive termination (such as intellectual property, limitation of liability and indemnity) will continue to apply.
14. Changes to these terms
We may update these terms from time to time. When we make material changes we will update the “last updated” date above. Continuing to use the service after a change means you accept the updated terms.
15. Governing law
These terms, and any dispute arising from them or from your use of the service, are governed by the laws applicable where ticketable.events is operated, and you agree to the exclusive jurisdiction of the courts there, unless mandatory local law in your country of residence provides otherwise.
16. Contact
Questions about these terms? Email help@ticketable.events.