Apple Wallet & Google Wallet Event Tickets: The Complete Guide
Apple Wallet and Google Wallet event tickets are digital passes that live in the wallet app already on every phone. They’re faster at the door, far harder to lose than a paper or PDF ticket, and they work offline — and on the right platform they’re completely free to offer.
What are Apple Wallet & Google Wallet tickets?
A wallet ticket is a digital pass saved to Apple Wallet (iPhone) or Google Wallet (Android). It carries the event details and a scannable QR code, and sits alongside the holder’s bank cards and boarding passes — one tap from the lock screen.
Why they beat paper and PDF tickets
- Hard to lose. No digging through email threads at the front of the queue — the ticket is in the wallet.
- Work offline. The QR shows without signal, so a packed venue or a rural field is no problem.
- Faster entry. One tap, scan, done — queues move quicker.
- On the lock screen. Some wallets surface the ticket automatically near the event time and place.
- Greener and cheaper. No printing required.
How attendees add a ticket to their wallet
- Open the booking confirmation email (or confirmation page) on the phone.
- Tap Add to Apple Wallet or Add to Google Wallet.
- The pass saves instantly — show it at the door for scanning.
How organisers enable wallet tickets
With Ticketable there’s nothing to set up: every confirmed ticket automatically comes with Apple Wallet and Google Wallet buttons in the email and confirmation page, at no extra cost. Avoid platforms that gate wallet passes behind a higher-priced plan — it should be standard.
Do wallet tickets work at the door?
Yes. The QR code in the wallet pass is what door staff scan. Pair it with QR code check-in on any phone — including offline scanning — and you have a fast, reliable entry process with no special hardware.
Apple Wallet vs Google Wallet
They’re the same idea on different platforms: Apple Wallet on iOS, Google Wallet on Android. A good ticketing platform offers both, so every attendee gets the right option for their phone — plus a PDF and email fallback for anyone who prefers paper.
Frequently asked questions
Do attendees need a special app for wallet tickets?
No. Apple Wallet is built into every iPhone and Google Wallet into every Android phone. Tapping 'Add to Apple Wallet' or 'Add to Google Wallet' from the confirmation email or page saves the ticket straight to the wallet they already have.
Do wallet tickets work offline at the door?
Yes. Once a ticket is saved to a phone's wallet, the QR code displays without any internet connection — handy in basements, fields, and venues with bad signal. The check-in scanner can also work offline and sync later.
What if a guest's phone dies?
They have backups: the same ticket is in their confirmation email and can be downloaded as a PDF to print. Any of the three — wallet, email, or printout — scans at the door.
Does offering wallet tickets cost extra?
Not on Ticketable. Apple Wallet and Google Wallet passes are included free on every ticket, alongside 0% platform fees.