How to Switch Ticketing Platforms Without Losing Your Data
Thinking of moving to a cheaper or better ticketing platform? Switching is simpler than it looks. Here’s how to do it without losing your audience or your momentum.
1. Export your data first
Before anything else, download your attendee and customer list from your current platform. It’s yours, and it’s the one thing you least want to lose in a move.
2. Pick the right new platform
Compare on what matters: the fees, whether you’re paid directly (your own Stripe) or only after the event, and whether you keep your data. Our roundup of the best free ticketing platforms in the UK is a good starting point.
3. Move one event at a time
You don’t have to switch everything at once. Put your next event on the new platform while existing events run their course — no contract, no risky migration of live sales.
4. Redirect your audience
Update your booking links — website, social bios, email signature — to the new event page, and let past buyers know where to find you.
5. Check the door setup
Make sure check-in works the way you need: QR scanning from a phone, an offline mode for venues with poor signal, and wallet or PDF tickets for a fast queue.
What you keep
Your audience, your branding and your money all come with you. Ticketable runs on your own Stripe with daily payouts and hands you full attendee data — see the switch-from-Eventbrite guide for a worked example.
Frequently asked questions
Can I move my events to a new ticketing platform?
Yes. Export your attendee list from your current platform, set up your next event on the new one, and update your booking links. You don't have to migrate everything at once — most organisers switch one event at a time.
Will I lose my attendee data if I switch?
Only if you don't export it first. Your customer list is yours — download it before you leave, and choose a new platform (like Ticketable) that hands you full attendee data so you're never locked in again.
Is it disruptive to change platform mid-sale?
It doesn't have to be. Run your current event to completion on the old platform and put the next one on the new platform, so there's no risky migration of live sales.